Behind The Headset
There’s a whole world on the other end of the phone that most people never see.
Behind every radio transmission, every ringing phone, and every voice asking for help is a story. Some are heartbreaking. Some are unforgettable. And some are so unbelievably ridiculous that you couldn’t make them up if you tried.
Behind the Headset is where we pull back the curtain on emergency communications—sharing the realities, lessons, resources, and occasional dark humor that come with life on the other side of the call.
Because dispatchers may be heard, but they’re rarely seen.
Welcome to the other side of the headset.
Fresh from Behind the Headset
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Location, Location, LOCATION!
Location First. Life Story Later. Part One of the Location, Location, LOCATION! series Can We Skip the Pleasantries and Get to the Point? Fellow dispatchers, tell me I’m not alone on this one. There should be a universal rule: If fire, EMS, or police are needed, pleasantries are not. I appreciate good manners as much…